Assistant Manager - Operations
Core
Ensure client deliverables are achieved and manage team performance based on SLAs in a shipping and logistics environment.
Role type
Assistant Manager - Operations
Builds
Client deliverables and operational efficiency
Domain
Shipping & Logistics
Deliverable
client delivery
Required skills
Shipping & Logistics process knowledge, team performance management, SLA adherence, attendance rostering, leave management, people issue escalation, soft skills identification, process training, coaching and mentoring, corrective action implementation, data accuracy, time management, client escalation handling, workforce planning, TAT and productivity management, quality and efficiency project driving, talent identification and grooming
Preferred skills
Graduate level knowledge
Technologies
None stated
Responsibilities
Ensure client deliverables are achieved, proactively manage and enhance team performance based on SLA, manage attendance rosters and leave, escalate people issues and identify training needs, guide and mentor staff while maintaining discipline, implement corrective actions, plan and manage workforce, TAT, SLAs and productivity under high pressure, drive quality and efficiency projects, identify and groom talent for next level
Seniority
Entry-level (Graduate)
