Guest Services Supervisor
Core
Lead the Bell Person team to ensure smooth daily operations of the Guest Services department, managing luggage logistics, guest assistance, and lobby maintenance while upholding high service standards.
Role type
Guest Services Supervisor (Leadership)
Builds
Operational efficiency in hotel guest services, luggage handling, and guest experience
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, budget control, guest liaison, luggage management, lobby maintenance, multi-tasking in dynamic environments, knowledge of hotel services and restaurants
Preferred skills
Prior experience in a similar leadership role, proficiency with Opera or related hotel PMS systems
Technologies
Opera PMS
Responsibilities
Provide leadership and training to the Bell Person team, ensure operational budget adherence, serve as a guest liaison for hotel information, maintain lobby cleanliness and entrance areas, manage guest deliveries and luggage collection/delivery, assist with room changes, coordinate guest elevator usage, direct guests to hotel functions and services, maintain positive relations with other departments
Seniority
Mid-level Supervisor, hands-on leadership