Housekeeping Supervisor
Core
Oversee daily housekeeping operations, room status management, and staff scheduling to ensure luxury service standards and timely room availability for guests.
Role type
Housekeeping Supervisor (IC)
Builds
Clean, ready guest rooms and public areas for Fairmont New Orleans guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room status management, staff scheduling, SOP enforcement, guest service recovery, inspection protocols, cross-departmental communication, hotel system proficiency
Preferred skills
Luxury hotel experience, supervisory experience, coaching and training, problem-solving, attention to detail
Technologies
PMS, Amadeus, ALICE, RSM, Dayforce, Microsoft Office
Responsibilities
Oversee AM/PM housekeeping dispatch and room queues; assign daily sections and responsibilities to staff; monitor room readiness and coordinate with Front Office; conduct or assist with room and public-area inspections; handle guest concerns and service recovery; maintain accurate operational reports and records; support colleague onboarding, training, and performance documentation.
Seniority
Mid-level, hands-on IC