General Manager - Pullman Ha Noi
Core
Oversee overall hotel operations to ensure guest satisfaction, employee engagement, and financial performance goals are met.
Role type
General Manager (Hotel)
Builds
Hotel operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial analysis, revenue management, team leadership, operational planning, regulatory compliance, stakeholder management
Preferred skills
Experience in premium/midscale hotels, knowledge of Vietnam market
Technologies
P&L analysis tools, budgeting software
Responsibilities
Support annual budgeting and financial forecasting, maximize revenue and profit while minimizing costs, analyze monthly P&L and identify deviations from business plans, develop and implement operational goals, conduct daily management briefings, ensure compliance with health, safety, and statutory regulations, evaluate guest needs and recommend operational changes, manage performance issues and develop team members, represent the brand to the market and key accounts, maintain positive relations with owners.
Seniority
Senior, hands-on IC