Teamleiter:in für unsere Änderungsschneiderei
Core
Leading a team of alteration specialists in a high-end retail environment, ensuring on-time delivery, quality control, and customer satisfaction for clothing modifications.
Role type
Team Lead for Alteration Department (Senior IC with people management)
Builds
Custom-fitted clothing alterations and repairs for retail customers
Domain
Fashion retail / Tailoring
Deliverable
product features
Required skills
Alteration techniques, pattern making, team leadership, quality assurance, KPI monitoring, retail fashion knowledge, complaint management, machine operation
Preferred skills
Additional foreign languages, experience in piece-rate tailoring
Technologies
Sewing machines, central alteration hotline
Responsibilities
Coach team on customer orientation and expertise, ensure appointment adherence, evaluate alteration quality, manage hotline accessibility, inform team on fashion trends, perform personal alteration tasks, ensure workplace safety and machine operation, monitor team KPIs
Seniority
Senior, hands-on IC with team management