Application support (Level 2)
Core
Advanced technical support for business applications, focusing on incident resolution, root cause analysis, and system monitoring.
Role type
Application Support Level 2 (L2)
Builds
Application stability and performance for business users
Domain
IT Operations / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, Root cause analysis, Log analysis, Database query analysis, SLA management, Service request classification, Change management, Deployment validation, Technical documentation, Stakeholder communication
Preferred skills
Experience with enterprise applications, Test environment replication
Technologies
ServiceNow, Azure DevOps
Responsibilities
Investigate and resolve complex application issues escalated from Level 1, Perform root cause analysis on recurring incidents, Analyze logs and system alerts to diagnose problems, Document solutions and update knowledge base, Assist in application deployments and validate fixes in staging environments, Communicate issue status and provide workaround solutions to business users
Seniority
Mid-level, hands-on IC
