Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions while ensuring quality guest service and resolving issues.
Role type
Lead Guest Services Team Member
Builds
Cash and fuel transactions, guest satisfaction, shift operations
Domain
Retail / Travel Centers
Deliverable
product features
Required skills
Cash handling, shift leadership, conflict resolution, compliance adherence, restricted merchandise sales, guest service, team scheduling
Preferred skills
Suggested selling methods, conflict resolution, team member support
Technologies
Point-of-sale systems, cash registers
Responsibilities
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions; Complete end-of-shift reports and close out procedures; Follow company and local guidelines with regards to the sale of any restricted merchandise items; Maintain an organized and clean work area; Use suggested selling methods to promote and sell products; Ensure quality service is delivered to every guest; Handle guest complaints and issues by following company processes and guidelines; Determine break schedules and team member placement during shift; Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Seniority
Individual Contributor, Lead