Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions while ensuring quality guest service and resolving issues.
Role type
Lead Guest Services Team Member
Builds
Cash and fuel transactions, guest satisfaction
Domain
Retail / Travel Centers
Deliverable
product features
Required skills
Cash handling, shift leadership, conflict resolution, compliance adherence, customer service, inventory management
Preferred skills
Suggested selling techniques, team scheduling
Responsibilities
Lead shift cashiers, process transactions, complete end-of-shift reports, handle guest complaints, resolve team conflicts, determine break schedules, maintain work area cleanliness, assist with facility functions (deli, restrooms, stocking), model company behaviors, ensure regulatory compliance
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