Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions, manage team schedules, and ensure guest service quality at a travel center.
Role type
Lead Guest Services Team Member
Builds
Cash and fuel transactions, guest service experience
Domain
Retail and fueling at travel centers
Deliverable
product features
Required skills
Cash handling, team leadership, conflict resolution, compliance with restricted merchandise guidelines, shift scheduling
Preferred skills
Suggested selling techniques, guest complaint resolution
Technologies
Point-of-sale systems, cash registers
Responsibilities
Lead a shift of one-to-two cashiers, complete end-of-shift reports, follow guidelines for restricted merchandise, maintain work area cleanliness, handle guest complaints, determine break schedules, assist with travel center functions like cleaning and stocking
Seniority
Individual Contributor, supervisory lead