Student: IT TechDesk Assistant 2026-27
Core
Provide general information and technical support to students via walk-up, phone, and ticketing systems at the TechDesk.
Role type
IT TechDesk Assistant
Builds
General IT support services for students
Domain
Higher Education IT
Deliverable
client delivery
Required skills
ticketing system usage, hardware troubleshooting, software troubleshooting, Microsoft Office proficiency, data security management
Responsibilities
Document user interactions in a ticketing system, answer TechDesk and Classroom Services phones, follow escalation procedures, contact users to follow up on reported problems, manage confidential student account information
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.