Senior Implementation Engineer
Core
Post-sale implementation engineer ensuring customer adoption and productivity of Altium's Enterprise solutions (AES) by bridging Sales, Customer Success, and R&D.
Role type
Senior Implementation Engineer (Post-Sales)
Builds
Successful AES implementations and customer adoption of PCB ECAD/Library management solutions
Domain
Electronic Design Automation (EDA) / PCB Design / PLM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, emotional intelligence, project management, client deadline management, PCB ECAD/Library component management, PLM expertise, business-level customer engagement, matrix organization navigation
Preferred skills
Experience with Altium or similar EDA tools, PLM expertise
Technologies
Altium, PCB ECAD, PLM
Responsibilities
Guide customers through the myAltium engagement process, serve as post-sale point of contact for AES implementation, handle escalations of implementation and productivity blocking issues, collaborate with R&D to resolve high-impact software issues, work with Account Managers to reduce churn and enable expansion, build customer relationships to drive best practice adoption
Seniority
Senior, hands-on IC
