JUNIOR IT SUPPORT ANALYST (35681)
Core
Operate and monitor global IT services focusing on servers, storage, backup, and cloud services, including incident resolution and escalation.
Role type
Junior IT Support Analyst (Infrastructure & Cloud)
Builds
Global IT infrastructure services (on-premises and cloud), server/storage/backup operations, and cloud platform integrations.
Domain
IT Infrastructure, Cloud Services, Virtualization
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CI/CD tools (Git, Jenkins), virtualization technologies (VMware, OpenStack, OpenShift), scripting (PowerShell, VBA), object-oriented programming (Java, Python, Go), server/storage/backup administration, cloud environment management, bilingual IT support.
Preferred skills
None stated.
Technologies
Git, Jenkins, VMware, OpenStack, OpenShift, PowerShell, VBA, Java, Python, Go.
Responsibilities
Monitor and ensure support processes for on-premises or cloud IT solutions; Identify and initiate escalation and prioritization of support activities; Resolve problems, incidents, configurations, alerts, and service requests for global IT infrastructure and cloud services; Support integration and operation of services on the Cloud platform.
Seniority
Junior, hands-on IC
