Complaints Data Analyst
Core
Generate analysis and reports to drive business decisions on complaint handling, support regulatory returns, and create dashboards for internal stakeholders.
Role type
Data Analyst (Complaints Function)
Builds
Dashboards, regulatory returns, and automated reporting processes for the Complaints function.
Domain
Insurance / Financial Services
Deliverable
dashboards & analysis
Required skills
Advanced Microsoft Excel (formulas, functions), Power BI, Data transformation (Power Query), Automation (macros/VBA), Analytical problem-solving
Preferred skills
Insurance market knowledge
