Customer Service Representative
Core
Manage customer accounts, process orders and invoicing, and oversee regional inventory and logistics operations.
Role type
Operations & Customer Service Representative
Builds
Order fulfillment, inventory control, and logistics coordination for construction formwork solutions
Domain
Construction / Logistics / Operations
Deliverable
product features
Required skills
Order processing, inventory management, logistics coordination, billing and invoicing, data analysis, Microsoft Excel, problem-solving
Preferred skills
Bachelor's Degree in Business or Logistics, 2-5 years in administration/operations/logistics, inventory control experience, procurement planning
Technologies
Microsoft Office, advanced Excel, in-house order processing system
Responsibilities
Oversee regional inventory and logistics including stock optimization and demand planning; Manage customer accounts and the full order process from entry to delivery; Handle high volumes of calls and inquiries to resolve issues; Process pricing, billing, and credit requests; Monitor and resolve discrepancies in the order processing system; Coordinate with logistics for timely procurement and equipment transfers.
Seniority
Mid-level, hands-on IC
