Réceptionniste en alternance
Core
Front desk receptionist for a luxury hotel, managing guest arrivals/departures, reservations, and coordinating with housekeeping, dining, and spa services.
Role type
Front desk receptionist (entry-level/apprentice)
Builds
Guest check-in/check-out processes, reservation management, and guest service experiences
Domain
Luxury hospitality / Hotel management
Deliverable
Product features (guest service workflows)
Required skills
Guest relations, reservation management, multi-channel communication (phone/email), coordination with hotel departments, billing processing, attention to detail
Preferred skills
English fluency, second foreign language, prior hospitality experience, revenue management awareness
Technologies
PMS (implied), phone systems, email
Responsibilities
Greeting and assisting guests from arrival to departure, processing check-in/check-out, handling reservations and client requests, answering calls and emails, promoting hotel services, coordinating with Housekeeping, Dining, Spa, and Concierge, assisting with billing and collections, maintaining reception standards
Seniority
Entry-level / Apprentice