Hostess
Core
Front-of-house role managing guest arrivals, reservations, and table allocation in a hotel restaurant.
Role type
Hostess
Builds
Guest seating experience and reservation management
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Reservation management, table allocation, guest greeting, telephone etiquette, complaint handling, shift flexibility
Preferred skills
Multilingual communication (English, Bahasa Malaysia), organizational skills, teamwork
Technologies
Reservation books, telephone systems
Responsibilities
Answer telephone calls and handle reservations, greet guests and escort them to tables, monitor dining area cleanliness, respond to guest requests and complaints, assist restaurant team during service
Seniority
Entry-level IC
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