Front Desk Supervisor - Limelight Ketchum
Core
Oversees daily front desk operations to ensure seamless guest service, smooth check-in/check-out processes, and efficient team performance.
Role type
Front Desk Supervisor
Builds
Guest check-in/check-out experiences and lobby atmosphere
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team supervision, conflict resolution, hotel property management systems (PMS), reservation software management, shift reporting, inter-departmental coordination
Preferred skills
College degree in related field, 1 year of management experience, 3 years of front desk experience
Responsibilities
Supervise front desk operations, train and mentor staff, handle guest inquiries and complaints, balance daily transactions and manage billing, prepare shift reports, coordinate with housekeeping and maintenance, maintain lobby atmosphere, support emergency procedures