Content Moderator (Content Processing Specialist & Engagement)
Core
Moderate reviews and comments on client apps/platforms, analyze user feedback, and respond to customers via public/private channels to protect brand reputation and ensure safe community experiences.
Role type
Content Moderator (Customer Experience & Community Management)
Builds
Safe and positive brand communities across social media and app store platforms
Domain
Social Media & Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content moderation, customer feedback analysis, empathetic communication, brand guideline adherence, trend identification, multi-channel response management
Preferred skills
CRM usage, social media tool proficiency (Sprout, Sprinklr), SaaS/subscription product knowledge, AI-assisted tool experience
Technologies
Sprout, Sprinklr, AI-assisted tools
Responsibilities
Moderate reviews and comments ensuring adherence to brand guidelines; Analyze user feedback to decide on moderation or escalation; Monitor and engage with customer mentions across platforms; Respond to potential customers via public responses, chat, email, and app store reviews; Identify trends in customer communications and share with the team; Maintain regular communication with managers to resolve issues
Seniority
Mid-level, independent contributor
