Documentation Coordinator
Core
Administer back-office documentation functions for the Customer Experience department, ensuring accurate and timely processing of shipping documents for Pacific Island trade lanes.
Role type
Documentation Coordinator (Logistics/Shipping)
Builds
Shipping manifests, bills of lading, invoices, and pre-receivable advice documentation for customers and local authorities.
Domain
Shipping and logistics in Pacific Island markets
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data entry, document compilation, process auditing, system updates, customer liaison, complaint handling, time management, attention to detail
Preferred skills
Tertiary studies in management/business administration/supply chain, Cargo Wise training experience
Technologies
Microsoft Office Suite, Cargo Wise
Responsibilities
Process documentation for principals and send pre-alert/schedule info to customers; Coordinate with internal departments to improve functional KPIs; Handle customer-submitted documentation; Compile manifests, bills of lading, and invoices; Enter bill and freight data into systems; Conduct vessel/voyage audits; Liaise with Commercial/Sales teams on rates queries; Prepare pre-receivable advice documentation; Act as first point of contact for customer complaints; Self-check document accuracy; Support ad-hoc documentation requests.
Seniority
Mid-level, individual contributor