Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ
Core
Facilitate day-to-day communication between clients and laboratories, ensuring exceptional client experience and managing project logistics.
Role type
Client Relationship Specialist
Builds
Client communication and project coordination for laboratory testing services
Domain
Environmental testing and laboratory services
Deliverable
client delivery
Required skills
Client communication, data entry, project tracking, sample documentation, CRM/LIMS system usage, problem-solving, process improvement
Preferred skills
Active listening, prioritization, teamwork, adaptability
Technologies
PLM, TEM, IAQ, LIMS, CRM, Office suite, Adobe PDF
Responsibilities
Manage inbound and outbound client communications, advise walk-in clients on service information, maintain project overview across departments, unpack shipments and document sample receipt, update client and project data records, collaborate with lab personnel to resolve inquiries
Seniority
Entry-level, individual contributor