Associate, Quality & Trust
Core
Improves merchant and platform quality across the end-to-end consumer journey, from store discovery to order fulfilment and post-order recovery.
Role type
Associate, Operations & Quality
Builds
Merchant content availability, order fulfilment reliability, platform policies, and recovery journeys
Domain
Food delivery / Superapp operations
Deliverable
product features
Required skills
Operations management, Data analysis, Project management, Stakeholder management, Problem decomposition, Process design
Preferred skills
Automation implementation, Cross-functional collaboration, Strategic prioritization
Technologies
Performance metrics, Operational insights
Responsibilities
Identify opportunities to improve store listings and content accuracy; Analyse order and fulfilment performance to identify quality issues; Review policies and workflows to identify gaps; Design practical solutions balancing consumer and merchant experience; Partner with cross-functional teams to translate local needs into product or process improvements.
Seniority
Mid-level, hands-on IC