Front Office Manager
Core
Lead front office operations to ensure high-quality guest experiences and manage departmental costs for a new hotel in Florence.
Role type
Front Office Manager
Builds
Guest stays, hotel operations, and events support
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, budget management, SOP adherence, cross-departmental coordination, health & safety compliance, property management systems (Micros/Fidelio/Opera), shift management
Preferred skills
Passion for hospitality, creative problem-solving, ability to work in a fast-paced environment
Technologies
Micros, Fidelio, Opera
Responsibilities
Manage front office team and set goals, monitor and control departmental costs, ensure adherence to hotel SOPs, maintain relationships with housekeeping/maintenance/F&B, lead crisis and fire team procedures, support sales and events with site inspections
Seniority
Mid-level, hands-on IC