Duty Manager
Core
Oversee daily hotel operations and Food & Beverage outlets to ensure exceptional guest experiences in a luxury boutique environment.
Role type
Senior operational manager (hospitality)
Builds
Daily hotel operations, F&B service, guest relations
Domain
Luxury hospitality
Deliverable
product features
Required skills
Operational oversight, cross-departmental coordination, guest service management, shift supervision, report preparation, problem-solving under pressure
Preferred skills
Hospitality management qualification, experience in restaurant operations or front office, fluency in additional languages
Technologies
None stated
Responsibilities
Support senior management in overseeing daily hotel operations and F&B outlets; Ensure smooth coordination between Front Office, Housekeeping, F&B, and other departments; Provide operational support to all F&B outlets during service periods, events, and high-volume operations; Deliver exceptional guest service and handle guest requests, feedback, and complaints professionally; Monitor service standards and ensure compliance with hotel procedures and brand expectations; Assist with VIP arrivals, guest relations, and special requests; Supervise shifts and support team members during operational hours; Prepare operational reports and communicate relevant updates during handovers
Seniority
Mid-level to Senior, hands-on IC