Front Desk Agent
Core
Greet arriving guests, settle accounts at the reception desk, and provide assistance throughout their stay at a luxury hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out experiences and room up-sell opportunities
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest services, cash handling, telephone etiquette, brand standards adherence, up-selling
Preferred skills
Second language proficiency, hospitality diploma, computer literacy (Windows, MS Office, Opera PMS)
Responsibilities
Greet and welcome guests, settle guest accounts, respond to guest inquiries at the reception desk, follow telephone etiquette, adhere to Occupational Health & Safety regulations, drive rate and RevPAR through up-selling
Seniority
Entry-level to Junior (2 years minimum experience required)
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 813,000+ jobs from 20+ sources.