Cluster General Manager
Core
Provide strategic leadership and operational oversight for a cluster of four Mercure hotels in South Africa, ensuring financial, operational, and guest satisfaction objectives.
Role type
Cluster General Manager (Hospitality)
Builds
Four Mercure hotels (Johannesburg Bedfordview, Midrand, Randburg, Nelspruit)
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, commercial acumen, P&L management, budgeting, forecasting, cost optimization, operational excellence, talent development, stakeholder management, regulatory compliance
Preferred skills
Experience with international hotel brands, asset management collaboration, franchise environment experience
Technologies
N/A
Responsibilities
Provide strategic direction for cluster operations; Drive revenue growth and profitability; Lead and develop Executive Committee and hotel leadership teams; Ensure exceptional guest satisfaction and brand compliance; Oversee financial performance and budgeting; Build relationships with owners, corporate offices, and local community; Promote employee engagement and safety culture; Identify operational efficiencies across properties; Represent hotels in the local market
Seniority
Senior, hands-on IC