Transportation Pricing & Quoting Customer Experience Representative – The Americas
Core
Primary customer service contact for internal and external customers following the execution of transportation spot quotes, ensuring a seamless handoff from pricing to operations.
Role type
Customer Experience Representative (Logistics/Transportation)
Builds
Customer service support and quote execution coordination for the Americas geography
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Attention to detail, triaging high-volume inbound requests, professional written and verbal communication, prioritization, accuracy, working knowledge of logistics service offerings, database management
Responsibilities
Coordinate approved quotes with internal stakeholders, respond to and resolve customer inquiries regarding executed quotes, communicate quote status and issues, maintain accurate records of quote execution and interactions, escalate unresolved issues to management
Seniority
Individual Contributor
