Ocean Customer Service Agent
Core
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Department.
Role type
Ocean Customer Service Agent
Builds
Overseas communications, timely responses to emails and requests (internal and external)
Domain
International logistics / Ocean freight
Deliverable
client delivery
Required skills
Operations/Industry Knowledge, Vendor Relations, Accounting, Billing, Problem Escalation, Process Improvement, Overseas Communications, Computer Skills (Excel, Word, PowerPoint), Attention to Detail
Preferred skills
Bachelor's degree, 6 months experience in Ocean Import, Fluent in English
Responsibilities
Ensure timely and accurate movement of freight and information, Provide exceptional customer service, Manage vendor relations, Adhere to procedure and productivity standards, Handle accurate and timely billing, Escalate problems to management when necessary
Seniority
Entry-level / Individual Contributor