Guest Services Ambassador
Core
Welcome and escort guests to rooms, assist with luggage, maintain lobby cleanliness, and handle guest messages and requests to ensure exceptional service.
Role type
Guest Services Ambassador (Front Office)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Luggage handling, guest communication, lobby maintenance, message routing, local knowledge, PMS software proficiency, multitasking, problem solving, independent decision making
Preferred skills
Experience in hotel or customer service, knowledge of Accor network standards
Technologies
PMS Software, Microsoft Windows
Responsibilities
Escort guests to rooms and assist with luggage, maintain lobby cleanliness and presentation, handle guest messages and requests, support Concierge and Front Office teams, participate in briefings and training, report lost and found items
Seniority
Individual Contributor, entry to mid-level