Duty Manager
Core
Oversee daily operations of a hotel property to ensure smooth functioning and exceptional guest experiences across all departments.
Role type
Senior operational manager (hospitality)
Builds
Daily hotel operations and guest service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Operational coordination, staff supervision, guest relations, compliance monitoring, facility inspection, schedule management, performance evaluation, emergency response, KPI analysis, continuous improvement
Preferred skills
Budgeting and financial management, training and development, industry trend knowledge
Technologies
Relevant software systems
Responsibilities
Manage and coordinate daily operations, supervise and motivate staff, handle guest inquiries and complaints, monitor health and safety compliance, conduct facility inspections, collaborate with department heads, manage staff schedules and performance, implement company policies, assist in team training, prepare KPI reports, manage emergency situations
Seniority
Mid-level manager