Operations Leader
Core
Lead, coach, and develop Operations Associates to manage daily store operations including Goods Flow, Self-Checkout, and customer experience.
Role type
Operations Leader (Retail)
Builds
Operational readiness, team competence, and seamless customer journey in a retail store.
Domain
Retail operations / Customer Experience / Fulfilment
Deliverable
product features
Required skills
Team leadership and coaching, operational planning and resource allocation, customer service management, safety and compliance adherence, performance monitoring, change management
Preferred skills
Experience in Goods Flow or Self-Checkout, knowledge of omnichannel retail, operational KPIs analysis, people development
Technologies
Operational performance tools, customer feedback systems
Responsibilities
Lead and coach Operations Associates, coordinate daily operations across Goods Flow and Self-Checkout, plan and allocate people and resources, monitor operational performance and improve results, act as Duty Manager during shifts, ensure compliance with policies and safety standards
Seniority
Mid-level, hands-on IC