Commercial Shopfloor Leader, IKEA Kuching
Core
Lead a team to deliver an omnichannel customer experience and ensure excellent commercial standards in a retail store.
Role type
Senior retail operations leader (shopfloor)
Builds
Home furnishing solutions and seamless customer journeys
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership and coaching, commercial planning and execution, merchandising and range presentation, sales driving and customer interaction, operational performance monitoring, cross-functional collaboration, health and safety compliance
Preferred skills
Knowledge of IKEA Retail Concept and Way of Selling, home furnishing expertise, omnichannel retailing experience, customer relations and goods flow management
Technologies
None stated
Responsibilities
Lead, coach and develop Commercial Associates; Execute commercial priorities and action plans; Deliver inspiring shopping experience through merchandising and product availability; Lead active selling to meet customer needs; Monitor daily commercial performance; Partner on commercial campaigns; Ensure safe and compliant store operations
Seniority
Senior, hands-on IC