Operations Manager, IKEA Kuching
Core
Lead operations for Fulfilment, Customer Experience, and IKEA Food to ensure operational excellence and outstanding customer experiences during a new store opening in East Malaysia.
Role type
Senior Operations Manager (Retail)
Builds
New IKEA store operations in Kuching, East Malaysia
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Retail operations leadership, team development, operational excellence, business analytics, customer experience management, commercial strategy, IKEA Way Manuals knowledge
Preferred skills
Fulfilment management, IKEA Food business growth, last-mile delivery optimization
Responsibilities
Lead and develop high-performing teams across Fulfilment, Customer Experience, and IKEA Food; Ensure seamless customer journey; Drive operational excellence, productivity, and profitability; Secure efficient order fulfilment and product availability; Grow IKEA Food commercial business; Use customer insights and data to drive continuous improvement; Develop future leaders and build succession pipeline.
Seniority
Senior, hands-on IC
