Guest Service Agent - Interview this week!
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and resolving issues to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow for hotel stays
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, reservation processing, conflict resolution, multi-channel communication, shift flexibility
Responsibilities
Welcome guests and manage check-in/check-out processes, handle guest inquiries and resolve issues, process reservations using property management systems, provide local recommendations
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