Guest Relation Supervisor
Core
Leading the guest relations team to ensure exceptional guest experiences, handling inquiries, and maintaining high service standards at a 4-star airport hotel.
Role type
Guest Relations Supervisor
Builds
Guest satisfaction and seamless service delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, Guest interaction, Feedback analysis, Cross-department coordination, VIP service management, Reporting
Preferred skills
Multiple languages
Responsibilities
Supervise and train the guest relations team, Engage with guests to ensure satisfaction, Collect and analyze guest feedback, Collaborate with other departments, Manage special arrangements for VIP guests, Maintain records and prepare reports
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