Duty Manager
Core
Oversee daily Front Office operations, manage guest relations, and lead the front office team to ensure seamless check-in/check-out and high service standards.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, guest relations, operations management, conflict resolution, shift scheduling, cross-departmental coordination
Preferred skills
Bachelor's degree in Hospitality, 1+ year experience in front office operations
Responsibilities
Supervise front office staff (receptionists, concierge, bell staff), handle guest complaints and special requests, monitor lobby activities, prepare daily operational reports, coordinate with Housekeeping and F&B departments
Seniority
Mid-level, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 813,000+ jobs from 20+ sources.