Senior Business Analyst till vårt ServiceNow-team
Core
Analyze business needs, identify improvement areas, and ensure technical solutions meet operational requirements for digital transformation projects.
Role type
Senior Business Analyst (ServiceNow)
Builds
Functional requirements, process documentation, and optimized business workflows for enterprise clients.
Domain
IT Consulting / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business analysis, requirements management, process analysis, change management, ITSM, ITIL, Agile methodologies
Preferred skills
ServiceNow platform expertise, stakeholder management, workshop facilitation
Technologies
ServiceNow
Responsibilities
Identify and analyze business needs to convert them into functional requirements; Lead and facilitate workshops to collect and prioritize requirements; Document processes and improvement proposals; Support customers in change management and business process optimization; Collaborate with customers, development teams, and stakeholders to ensure effective solutions.
Seniority
Senior, hands-on IC
