Guest Service Associate - F&B Service
Core
Provide proficient and professional Food & Beverage service to guests, ensuring satisfaction through timely issue resolution and seamless departmental coordination.
Role type
Guest Service Associate (F&B)
Builds
Guest dining experiences and operational efficiency in hotel F&B outlets
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Customer service, issue resolution, menu knowledge, table setup and clearing, hygiene compliance, equipment inspection, safety protocol adherence, resource cost management
Preferred skills
Additional F&B certification, multilingual ability, local language understanding
Technologies
N/A
Responsibilities
Greet guests and respond to queries/complaints efficiently, coordinate with hotel departments, inspect linen and condiments, clear and reset tables, take orders and advise on specials in Team Leader absence, report equipment malfunctions or emergencies, maintain workplace cleanliness and safety per HACCP regulations
Seniority
Entry-level, hands-on IC