VP, Product Management-AI Platform Experience
Core
Define and lead the strategy for Lux, ServiceNow's AI-native experience platform, enabling enterprise-grade AI applications across the organization.
Role type
VP, Product Management (Enterprise AI Platform)
Builds
Lux platform (AI-first user experiences, agentic AI, contextual intelligence) for ServiceNow Business Units and enterprise customers
Domain
Enterprise Software / Artificial Intelligence / Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise platform strategy, AI product leadership, cross-functional executive partnership, platform governance, technical acumen (distributed systems, LLMs, agentic AI), customer insight translation, organizational scaling
Preferred skills
AI-native platform scaling, platform transformation, developer/low-code platform experience, executive customer engagement, advanced degree in CS/Engineering/Business
Technologies
Large Language Models (LLMs), Agentic AI, Distributed Systems, Low-code/No-code platforms
Responsibilities
Define and execute product vision and roadmap for the AI platform; Lead and mentor a team of product management leaders; Partner with executives to deliver unified AI strategy; Establish platform standards, governance, and reusable capabilities; Drive innovation in AI-first experiences and interaction models; Represent platform strategy with executive leadership and strategic customers
Seniority
Executive (VP), Strategy & Mentorship
