IT & Maintenance Support Administrator
Core
Provide technical IT support and administrative assistance to the Chief Engineer and IT Manager, ensuring efficient operations of the hotel's IT infrastructure and maintenance services.
Role type
IT & Maintenance Support Administrator
Builds
IT support services, maintenance repair services, and operational continuity for a luxury hotel property.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Desktop and laptop troubleshooting, network fundamentals (LAN/WAN, switches, Wi-Fi), user account administration (Active Directory, Microsoft 365), hardware and peripheral support, basic network troubleshooting, contract management, procurement, risk assessment, SOP creation.
Preferred skills
Hospitality systems knowledge (PMS, POS), BMS Trend System knowledge, contract management experience.
Technologies
Windows, Microsoft 365, Active Directory, TCP/IP, DHCP, DNS, PMS, POS, BMS Trend System.
Responsibilities
Diagnose and resolve desktop, laptop, printer, and mobile device issues; monitor and manage IT ticket requests; create and administer user accounts and access privileges; perform basic network support and troubleshooting; build, configure, and deploy end-user devices; provide support for core hotel systems (PMS, POS, telephony, Wi-Fi); maintain equipment inventory; liaise with suppliers and vendors; produce and update Standard Operating Procedures and Risk Assessments; assist in planning and executing preventive maintenance programs.
Seniority
Mid-level, hands-on IC