IT Tech Support Technician
Core
Provide technical support, installation, and maintenance for video streaming equipment, data, optical, and network communication systems in a live studio environment.
Role type
IT Tech Support Technician (Live Studio Operations)
Builds
Live streaming broadcasts and studio operational infrastructure
Domain
Online Gaming / Live Streaming Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS troubleshooting, networking fundamentals, hardware installation, video streaming equipment maintenance, cable management, CDN server monitoring, IT documentation
Preferred skills
Associate degree or equivalent technical training, 1+ years of IT experience, ability to work varied shifts including nights/weekends
Technologies
Windows, MS Office, video cameras, audio/video cards, cabling, CDN servers
Responsibilities
Install and maintain video streaming equipment (cameras, audio, cabling), troubleshoot computer hardware and software, monitor CDN server connections, diagnose and resolve network communication issues, adhere to multi-state Gaming Commission regulations, prepare technical reports and documentation
Seniority
Entry-level to Junior, hands-on IC