IT Support Engineer
Core
Provide technical assistance to internal clients by installing, upgrading, and troubleshooting hardware and software systems.
Role type
Desktop Support Engineer
Builds
Internal IT support services for end users
Domain
IT Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Windows/Linux/Mac OS environment management, hardware and software installation, remote troubleshooting, network security practices, office automation products, computer peripherals, problem-solving, multitasking
Preferred skills
IT Training and Certifications in Hardware and Networking
Technologies
Windows, Linux, Mac OS
Responsibilities
Address user tickets regarding hardware, software, and networking; Walk customers through installing applications and peripherals; Ask targeted questions to diagnose problems; Guide users with step-by-step instructions; Conduct remote troubleshooting; Test alternative pathways to resolve issues; Customize desktop applications; Record technical issues and solutions in logs; Direct unresolved issues to next-level support; Follow up with clients to ensure system functionality; Report customer feedback; Help create technical documentation.
Seniority
Mid-Senior, hands-on IC