Child Care Client Services Specialist
Core
Determines eligibility for low-income families for child care services, assesses needs, enrolls families, and manages case files and payments.
Role type
Client Services Specialist (Eligibility Determination & Case Management)
Builds
Child care service enrollment and payment processing for eligible families
Domain
Social Services / Early Childhood Education
Deliverable
client delivery
Required skills
Eligibility determination, data entry, file management, conflict resolution, advocacy, customer service, math calculations, Microsoft Office Suite
Preferred skills
Bilingual (English/Spanish), previous eligibility determination experience
Technologies
Microsoft Office Suite
Responsibilities
Accept and coordinate referrals, determine family eligibility, enter client information into automated systems, authorize payments to providers, assess parent share of costs, track redeterminations, terminate services, communicate program information and parental rights, resolve complaints, maintain client confidentiality, report suspected abuse/neglect.
Seniority
Individual Contributor, entry to mid-level