Sachbearbeiter:in Kundenservice – 2nd Level Support // hybrid möglich
Core
2nd Level customer service specialist resolving complex inquiries for Breuninger online customers, covering complaints, account management, carriers, and logistics.
Role type
Senior IC customer service specialist (2nd Level Support)
Builds
Breuninger online customer support platform
Domain
Retail / E-commerce / Customer Support
Deliverable
client delivery
Required skills
complex case resolution, account management, logistics coordination, carrier management, Zendesk, Confluence, process optimization, stakeholder communication
Preferred skills
technology affinity, independent decision-making, empathy
Technologies
Zendesk, Confluence
Responsibilities
Resolve escalated complex customer inquiries from 1st Level, manage customer accounts and complaints, coordinate with internal teams (IT, Logistics) and external partners (payment providers, carriers), optimize support processes
Seniority
Mid-level, hands-on IC
