Hostess
Core
First point of contact for guests, managing arrivals, seating, reservations, and table operations to create a welcoming dining experience.
Role type
Front-of-house hostess
Builds
Dining experience for guests
Domain
Hospitality / Food and Beverage
Deliverable
product features
Required skills
Guest greeting and escorting, reservation management, table coordination, POS system operation, menu knowledge, conflict resolution, multitasking, time management
Preferred skills
Hospitality certification, fine dining experience, OpenTable proficiency, knowledge of Malaysian hospitality standards
Responsibilities
Greet guests and escort them to tables, coordinate seating and manage reservations, assist servers and bus staff, perform opening/closing duties and cleanliness checks, address guest inquiries and resolve issues, maintain accurate guest records
Seniority
Entry-level, hands-on IC