Assistant Front Office Manager
Core
Assist the Front Office Manager in daily operational duties for Reception, Royal Service, Fairmont Gold, and Guest Services to ensure service standards are followed.
Role type
Assistant Front Office Manager
Builds
Front office operations and guest services for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
supervisory experience, staff scheduling, shift management, guest service, training, safety compliance, computer proficiency
Preferred skills
Hospitality Management degree/diploma, Micros-Fidelio PMS knowledge, hotel loyalty program experience, basic first aid certification
Responsibilities
Assist Front Office Manager in departmental operations, provide managerial support for specific service areas, ensure proper staffing and scheduling, communicate shift information via logs and meetings, train supervisors, assist guests with hotel facilities, follow department policies and safety procedures
Seniority
Entry-level to Junior, hands-on IC