Client Services Specialist
Core
Manage inbound/outbound client communications, handle Sample Service Requests (SSRs), and support order/report workflows for a clinical diagnostics laboratory.
Role type
Client Services Specialist (Customer Support & Case Management)
Builds
Client support interactions, SSR documentation, and order/report delivery workflows
Domain
Life sciences / Clinical diagnostics / Laboratory services
Deliverable
client delivery
Required skills
Active listening, documentation accuracy, time management, multi-tasking, basic technical support, Excel/Word/Outlook proficiency
Preferred skills
Laboratory experience, biology or chemistry background, negotiation skills
Responsibilities
Manage client calls and emails, document and track SSRs from intake to resolution, coordinate order and report workflows, maintain client account records, escalate complex issues, ensure compliance with Quality Management Systems
Seniority
Individual Contributor, mid-level (2-4 years experience)