Customer Service
Core
First point of contact for customers to capture questions/issues and guide them towards good service within a lab environment.
Role type
Customer Service Representative (Food Testing)
Builds
Customer support, test request handling, and quote management for food/feed/water testing services.
Domain
Life Sciences / Food Safety Testing
Deliverable
client delivery
Required skills
Customer communication, problem-solving, administrative management, quote preparation, complaint handling
Preferred skills
Food science/dietetics background, proactive communication, flexibility, hands-on approach
Technologies
None stated
Responsibilities
Handle customer inquiries via phone and email, support the sample registration department with error resolution, collaborate with the planning department to translate customer requests into schedules, prepare and maintain quotes and customer agreements, ensure customer satisfaction and quality improvement, register and follow up on complaints, report deviations and problems to the team lead.
Seniority
Individual Contributor