Director of Residences
Core
Lead the homeowner experience and luxury residential operations at Raffles Boston, from pre-move-in to daily living.
Role type
Director of Residences (Senior IC)
Builds
Ultra-luxury residential living experience and community engagement
Domain
Luxury hospitality / Residential real estate
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ultra-luxury service management, homeowner relationship management, residential operations oversight, budget management, team leadership (15+), HOA governance coordination, financial reporting, cross-functional collaboration
Preferred skills
PMP certification, local luxury real estate market knowledge, experience with Raffles/Fairmont/Accor brands
Technologies
Opera, Lightspeed, Microsoft Office Suite
Responsibilities
Manage the complete homeowner journey (handover, orientation, services, community), oversee residential property operations (maintenance, security, concierge, housekeeping, amenities), manage financial performance and budgets, lead and develop the residential team, coordinate with HOA management, curate exclusive events and lifestyle experiences, integrate residential operations with hotel services
Seniority
Director, strategic leadership & hands-on management
