Customer Success Manager/Director (Altium)
Core
Ensure customers achieve desired outcomes through Altium Develop SaaS-based industrial software solutions by building relationships, driving adoption, and maximizing product value.
Role type
Customer Success Manager/Director
Builds
Altium Develop SaaS platform for electronics design automation
Domain
Industrial software / Electronics Design Automation (EDA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS customer lifecycle management, strategic account planning, customer health metrics analysis, product demo and training delivery, cross-functional collaboration, CRM proficiency, technical requirements understanding
Preferred skills
EDA industry knowledge, Altium Designer familiarity, industrial/electrical manufacturing sector experience, customer success or project management certifications
Technologies
CRM systems, customer success tools
Responsibilities
Build long-term client relationships for renewal and upselling, execute customer success plans for adoption and retention, translate customer business objectives into strategic account plans, optimize customer success operating models, drive adoption via demos and workshops, resolve customer inquiries, monitor usage metrics for improvement opportunities, gather feedback for product enhancement, support sales/marketing with success stories, collaborate with product teams on improvements
Seniority
Mid-Senior, hands-on IC