Director of Spa and Wellness
Core
Lead and elevate the Fairmont Spa experience by ensuring operational excellence, delivering luxury guest services, and driving financial performance for a high-end wellness destination.
Role type
Director of Spa and Wellness (Senior Management)
Builds
Luxury spa services, wellness programs, and guest experiences for Fairmont Cheshire, The Mere
Domain
Luxury Hospitality / Spa & Wellness
Deliverable
product features
Required skills
Strategic planning, P&L management, team leadership, operational management, financial forecasting, talent development, marketing collaboration, service recovery, inventory management
Preferred skills
Professional spa/wellness qualification, natural medicine certification, cosmetology certification, hotel/resort environment experience
Technologies
N/A
Responsibilities
Oversee daily operations across Spa, Fitness, and Wellness areas; Develop and implement the annual Spa & Wellness Business Plan; Manage the Spa & Wellness P&L and drive revenue growth; Recruit, onboard, and develop a skilled team; Personally engage with VIP guests to curate wellness journeys; Monitor key financial and operational metrics and take corrective action.
Seniority
Director, strategic leadership & operational oversight
